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What does computer insurance insure ?
Why do I need computer insurance?
What is covered under the policy?
Is there an excess fee?
Whose laptop is covered?
Is my laptop covered abroad?
Do I ned to provide receipts in the event of a claim?
What is the claims procedure?
Do I have to complete a wrtten claims form?
Who is the policy underwritten by?
When does the cover commence?
How do I make a claim?
How can I cancel the insurance?
What if I have a complaint?
Who do I contact regarding a complaint?
What happens next?
I still can't find the answer to my question
What does laptop insurance insure?
Laptop insurance offers insurance for laptops. As well as laptop insurance you can have combined laptop, mobile, camera, ipod, satnav, psp insurance combined in the Insure 3 or Insure 5 policies.
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Why do I need laptop insurance?
Many laptop warranties do not cover accidental damage or theft. Laptop insurance offers market leading laptop insurance protection with accidental damage and theft as standard, including theft from an unatttended veichle or premises.
Figures published in 2006 show an increase of 40% in crime rates largely caused by small electronic devices such as ipods, Mobile phones and laptops etc, this is in addition to the
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What is covered under the policy?
Theft (including theft from a secure premises and a secure vehicle, accidental damage (including liquid damage), worldwide laptop insurance protection.
Is there an excess fee?
Yes there is an excess fee of £25.
Whose laptop is covered?
Laptop insurance will cover you AND your immediate family, which includes your mother, father, spouse, domestic partner and children who you are responsible for.
Is my laptop covered abroad?
Yes your laptop insurance is applicable worldwide for up to 60 days
Do I need to provide receipts in the event of a claim?
Yes, in the event of a claim you will need to provide receipts or some proof of purchase for all items you are claiming for. To speed up the process you may forward copy receipts at the start of your policy to the address below, we will keep these on file and use them to verify the items in the event of a claim.
What is the claims procedure?
In the event of a claim you must:
- Report the theft to the police within 24 hours of discovery
- If your claim relates to a faulty item, the faulty item must be provided
- Contact Supercover Insurance within 48 hours of discovery of any claim on
Failure to comply with the above may result in your claim being delayed or rejected
Once all the requested information has been received Supercover will process your claim within 48 hours
Do I have to complete a written claims form?
No. The majority of our claims are processed over the phone however you may claim online if you prefer. Unlike many other insurers, supercover do not insist on delaying your claim while they wait for paperwork to be posted back and forth.
Who is the policy underwritten by?
Policies are underwritten by Equity Red Star who is managed by Equity Syndicate Management Limited, which is authorised and regulated by the Financial Services Authority. Equity Syndicate Management Limited is registered in England number 426475. The registered address is at Library House, New Road , Brentwood, Essex , CM14 4GD
When does the cover commence?
Your cover begins when your first premium for the insurance is paid. If the reseller has arranged for you to have a period of free insurance, your cover will commence at point of sale
How do I make a claim?
You can make a claim by calling our dedicated Claim Advisors on 0871 222 1130 or writing to
Claim Department
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
Telephone: 0871 222 1130
E-Mail: claims@supercoverinsurance.com
THEFT / LOSS CLAIM click here
DAMAGE / FAULT click here
How do I cancel my insurance?
Cancellations must be in writing. If you are canceling the insurance within a “free” period of insurance then no notice is required, thereafter, or in all other cases, one month cancellation notice is due. You can e-mail cancellations@supercoverinsurance.com or write to 204 Cumberland House, 80 Scrubs Lane , London NW10 6RF
What if I have a complaint?
Although we endeavor to meet our customers' expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Services Authority and our aim is to resolve any complaints that we receive both fairly and promptly.
Who do I contact regarding the complaint?
In the first instance, your complaint should be addressed to The Customer Services Manager at:
Claim Department
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
What happens next?
Within 1 - 5 days of receipt of your complaint you will receive a letter. This will either be a response to your complaint or if we are not able to respond at this time we will inform you of who is handling your complaint, provide a reference for your complaint, and explain why we are unable to respond at this time
If after 4 weeks, we have still unable to resolve your complaint you will receive a further letter informing you of our progress.
If after a further 4 weeks we are still unable to resolve your complaint you will receive a letter explaining why we cannot respond to your complaint. We will indicate when we expect to respond and will provide details of your right to refer your complaint to The Financial Ombudsman Services
We will endeavour to deal with all complaints in the instance within which they occur. Where this is not possible, we will endeavour to deal with the complaint with 5 working days
Any reference to any of the above will not affect your right to take legal proceedings
I still can't find the answer to my question!
Contact Us and we will answer your question within 24 hours!
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